Find answers to common questions about eCoinMerce
eCoinMerce is a decentralized e-commerce platform built on blockchain technology. We enable buyers and sellers to transact directly using cryptocurrency, eliminating traditional intermediaries and reducing fees significantly.
Creating an account is simple. Visit our Get Started page, fill in your basic information, verify your email address, and set up your cryptocurrency wallet. The entire process takes less than 10 minutes.
Yes, eCoinMerce operates on cryptocurrency transactions. However, we provide tools to help you convert traditional currency to crypto easily. We support all major cryptocurrencies including Bitcoin, Ethereum, and stablecoins.
Our fees range from 1.0% to 1.5% per transaction depending on your account tier. This is significantly lower than traditional e-commerce platforms that can charge up to 15%. There are no hidden fees or monthly charges.
Most transactions are confirmed within 3-10 seconds thanks to our optimized blockchain infrastructure. This is much faster than traditional payment processors which can take days to settle.
Yes, refunds are handled through our smart contract system. If you and the seller agree to a refund, or if our dispute resolution determines you're entitled to one, funds are automatically returned to your wallet.
Absolutely. We use military-grade encryption and store funds in secure smart contracts on the blockchain. Your private keys never leave your device, and we employ multiple layers of security including two-factor authentication.
We provide secure backup options including encrypted cloud backups and recovery phrases. It's crucial to store your recovery phrase safely as it's the only way to restore access to your wallet if you lose your device.
We use a combination of blockchain transparency, smart contract escrow, reputation systems, and AI-powered fraud detection. All transactions are recorded on the blockchain, making them traceable and tamper-proof.
After creating and verifying your account, navigate to your seller dashboard and click "List New Product." Add photos, descriptions, pricing, and shipping details. Your listing goes live immediately after review.
We prohibit illegal items, counterfeit goods, and items that violate our terms of service. Most legal products and services are allowed. Check our seller guidelines for a complete list of restrictions.
Funds are held in escrow via smart contract until the buyer confirms receipt or the dispute period expires. Once released, cryptocurrency is immediately available in your wallet with no waiting period.